Orders are typically processed within 1-2 business days and delivered within 4-7 business days, depending on your location. Delivery times may vary during sales, holidays, or due to courier delays beyond our control.
Shipping charges (if any) will be clearly shown at checkout before you place your order.
Once your order is shipped, you will be able to view its status under "My Orders" in your account. For any questions about your delivery, feel free to contact us via WhatsApp or phone.
We accept returns within 7 days of delivery if the product received is damaged, defective, or significantly different from what was ordered. Please contact us with photos of the issue within this window.
For hygiene and safety reasons, the following items cannot be returned once opened or used: candles, incense, soaps, herbs, roots, and resins - unless received damaged or defective.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days. Since orders are currently placed via Cash on Delivery, approved refunds will be made via bank transfer or UPI, arranged directly with you.
Orders can be cancelled before they are shipped by contacting us directly. Once an order has been shipped, it cannot be cancelled but may be eligible for a return as per the policy above.