Privacy Policy

Last updated: October 2026

At TheMotherEarthGems ("we", "us", "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

When you create an account, place an order, or contact us, we may collect your name, email address, phone number, shipping address, and order history. We do not collect or store any payment card details, as we currently only offer Cash on Delivery.

2. How We Use Your Information

We use the information we collect to:

  • Process and deliver your orders
  • Communicate with you about your orders or account
  • Respond to your questions and support requests
  • Improve our products, website, and customer experience
3. Cookies & Sessions

We use browser sessions to keep you logged in and to remember items in your shopping cart. These are technical necessities for the site to function and are not used for advertising or tracking across other websites.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. Your details are only used internally to fulfil your orders and provide customer support.

5. Data Security

We take reasonable technical measures - including password hashing and secure database practices - to protect your personal information from unauthorized access, alteration, or disclosure.

6. Your Rights

You may access, update, or request deletion of your personal information at any time by logging into your account or contacting us directly.

7. Contact Us

If you have any questions about this Privacy Policy, please reach out via our Contact page.